WHO WE ARE
We trade under S Allsop Ltd t/a Allsop Commercial Services.
Our registered address is – PO Box 208 , Gainsborough , Lincs DN21 5PT
Tel – 0870 7575 111
Fax – 0870 7575 110
Email – mail@acservices.org.uk
Web address – www.acservices.org.uk


WHO REGULATES US
You can check this on the FSA’s Register by visiting the FSA’s website www.fsa.gov.uk/register or by contacting the FSA on 0845 606 1234.

“FSA” means Financial Services Authority, 25 The North Colonnade, Canary Wharf, London E14 5HS

Notes:
At October 2004 we have received our “minded to authorise” letters from FSA, under registration number as above .

At November 2004 we have received our “permissions” under the Financial Services Authority and Markets Act 2000. Our permissions reference number is 308431.


WHICH SERVICE WILL WE PROVIDE YOU WITH
In arranging insurance for our customers, we act as an Independent Intermediary (Broker) on your behalf.

We offer a full range of commercial insurance products. Our service includes:
• Advising you on your commercial insurance needs
• Arranging your insurance cover with Insurers or via another Intermediary to meet your requirements
• Helping you with any subsequent event or alteration to your insurance
• Assisting you with any claim you need to make

We place insurance with a number of Insurers and will advise you not only of the particular Insurer we have placed cover with but also the terms and conditions applicable. Similarly we will also advise full details should we place your insurance through any other intermediary regulated by the FSA.

We will provide a list of the insurance companies with whom we conduct business with on request.


PROFESSIONAL INDEMNITY
We satisfy the FSA in respect of Professional Indemnity, which is mandatory.


DATA PROTECTION
Unless required by law, public interest, our membership of FSA or you give your consent, all personal information you supply will be treated as private and confidential by us.

We will only use and disclose the information about you in the normal course of arranging and administering your insurance. We will not disclose any information to other parties without your consent.

Under the Data Protection Act 1998, you have the right to see personal information that we hold about you in our records. If you require any information to be supplied please write to us at the above address.

If you do not wish to receive marketing information from us or any other parties we have disclosed information to, for marketing purposes, please confirm this by letter to us within 7 days.

Insurers pass information to the Claims and Underwriting Exchange run by Insurance Database Services Ltd and the Motor Insurance Anti-Fraud and Theft Register run by the Association of British Insurers. The aim is to check information provided and also prevent fraudulent claims.

Motor insurance details are added to the Motor Insurance Database run by the Motor Insurers’ Information Centre. This was created to help identify uninsured drivers and may be searched by the Police to help confirm who is insured to drive. In the event of an accident, Insurers and the Motor Insurers Bureau may use the database to identify policy information.


DOCUMENTS
We reserve the right to retain certain documents, such as your Insurance Certificate or other policy documents, at this office until all payments due under the policy have been made.

Any agreed facilities for payment of premiums by instalments through us will be the subject of a written agreement. By accepting this agreement, you agree that delivery of any Certificates of Insurance to us shall constitute delivery to yourself in accordance with statute law.

Should we withhold any documents we will ensure you receive full details of your insurance cover and provide you with any documents you are required to have by law.


QUOTATIONS
Any quotation given will remain valid for a period of 30 days from the date of issue of the quotation, unless otherwise stated.


YOUR DUTY TO PROVIDE INFORMATION TO INSURERS
It is your responsibility to provide complete and accurate information to us and your Insurers when you take out an insurance policy, throughout the term of your policy and when you renew the insurance.

We particularly draw your attention to the importance of the declaration and signature on all Insurers’ proposal forms. Any failure to disclose material information to your Insurers or any inaccuracies in your answers may invalidate your insurance cover in part or in whole. This could mean that part or your entire claim may not be paid.

Material facts are those facts an Insurer would regard as likely to influence the acceptance and assessment of your insurance. If you are in any doubt whether a fact is material or not you should declare it either at Proposal or Renewal.

You are advised to keep copies of documentation sent to or received from us for your own protection


AWARENESS OF POLICY TERMS
When a Policy is issued, you are strongly advised to read it carefully, as it is that document, the schedule and any Certificate of Insurance that form the basis of the insurance contract you have purchased. If you are in any doubt regarding any of the policy terms or conditions, please seek our advice.


FEES AND CHARGES
We derive income from commission paid to us in respect of transactions in General Insurance Products and will tell you the amount of commission payable to us on any such contract upon request.

In addition to premiums charged by the Insurer we may make the following charges to cover our administrative costs:

Fees for arranging insurance
Premium (£) : Fee (£)

0-100 : £10
101-200 : £20
201-500 : £25
501-1000 : £35
1001 plus : Advised at inception.
Mid term adjustment £10

Charges for arranging insurance
Should the insurance we have arranged be on a Net or negligible commission basis we will apply an administration charge, which will be clearly shown on the quotation or renewal letter.

We will disclose to you any payment we receive for providing or securing any additional insurance related services.


PAYMENT OF INVOICES
We have arranged an exclusive instalment payment scheme with Close Brothers, details of charges and terms are available on request.

Should you choose to settle your account by cheque or cash, we operate “payment on presentation of invoice” method, payment of the invoice – within the specific time shown on the current invoice rendered.

SHORT PERIOD CANCELLATION
It is our practice to charge for the time on risk (either pro-rata or short period dependent upon the insurer) plus our fees as shown above, should a policy be cancelled during the term of the policy.

Please note if the insurer and underwriter charge minimum and deposit premiums, there will be no return premium and the full annual premium will be required in all circumstances.

MAKING A CLAIM
If you have occasion to claim on your policy, you must notify us immediately, or your Insurer if they provide a Claims Helpline facility. We will promptly advise you and, if appropriate, issue you with a claim form and pass all details to your Insurer.

You should not admit liability nor agree to any course of action, other than emergency measures carried out to minimise the loss, until you have agreement from your Insurer.


WHAT TO DO IF YOU HAVE A COMPLAINT
If you wish to register a complaint, please contact us:
In writing: Simon Allsop, Allsop Commercial Services, PO Box 208, Gainsborough, Lincolnshire DN21 5WY
By phone: Telephone 0870 7575 111

If you cannot settle your complaint with us you may refer your complaint to the Financial Ombudsman Service at: Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London, E14 9SR


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CLIENT ACCEPTANCE OF TERMS OF BUSINESS

Signed: ........................................................................................................................(client signature)

Print Name: ..................................................................................................................

Company Name: ...........................................................................................................

Date: ...........................................................................................................................

Your acceptance of these Terms of Business does not affect your normal legal rights.

Please fax this page to 01427 838368 or email mail@acservices.org.uk

Please retain the original on your file.